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Returns
If you are not fully satisfied with your purchase, you can request a return within 14 days of receiving your order.
To start a return, please contact us within the 14-day period using one of the following methods:
Email: info@bluedotpottery.co.uk
Phone: +44 7874 232135
Once we receive your request, we will provide you with a prepaid return label. The cost of the return label will be deducted from your refund.
Returning Your Items
After receiving the return label, please send the items back within 14 days.
Returned items must be in their original, intact condition. You are responsible for any reduction in value caused by handling the goods beyond what is necessary to inspect them.
Refunds
When we receive the returned items in acceptable condition, we will issue your refund:
- The refund amount will be the original purchase price minus the return label cost.
- Refunds are processed using the same payment method used at checkout (unless otherwise agreed).
- Refunds are issued within 14 days of receiving the returned items or receiving proof that they have been shipped.
Complaints
If you have any complaints about our products or services, please contact us in writing via email. We will respond as quickly as possible.